Processing Time:
Vivel utilizes priority shipping to deliver your order within 1-3 working days.
All orders are processed within 24 hours of order acceptance (Monday to Saturday, excluding holidays).
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Shipping rates 20-100
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Deliveries within Dubai (Orders expected to arrive within 1-3 working days) |
Less than AED 100 |
AED 100 & above |
AED 500 & above |
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AED 25 |
AED 10 |
Free Delivery |
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Deliveries out of Dubai (Orders expected to arrive within 1-3 working days) |
Less than AED 1000 |
AED 1000 & above |
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AED 100 |
Free Delivery |
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Vivel has a variable shipping fee depending on the delivery destination and size of the order.
To find out exact shipping costs, please add your desired items into the cart and indicate delivery address to your basket. The final shipping fee will be calculated at the checkout.
In case of any exchange/cancellation queries, kindly go through our Returns & Refunds page.
Returns Policy
All products are guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact orders@vivel.com within 24 hours of order receipt, with a detailed description and photograph(s), for a replacement or exchange claim. Due to the perishable nature of our products, all requests submitted without proper supporting documents will not be eligible for re-shipment. Vivel reserves the right to limit replacements.
Vivel is not responsible for failed deliveries when:
Orders that are returned or diverted due to incorrect addresses will be subject to additional charges based on the new destination.
Replacements Refunds
All replacement requests must be made within 24 hours of order receipt, by contacting our customer care team at orders@vivel.com. Once the request has been received and approved, the replacement item(s) will be shipped within 2-5 working days. In case a replacement is not possible, a refund will be issued through the original payment method. Refunds can take from 10 to 30 working days to be reflected in your account. For a replacement or refund to be issued, at least one of the following conditions must apply: